Walkthrough of an agent triaging support tickets, one at a time, with a hard stop before it touches anything privacy-related. Data: bundled data/tickets.json (25 tickets) — no live queue was reachable from here in the two-minute window, so this runs on the sample.
Ready — 25 tickets loaded.
0
Auto-closed
0
Escalated
0
Held, pending
0
Held → approved
0
Held → rejected
No tickets loaded. Nothing to triage.
Load different data (for testing bad / empty / huge input)
Paste a JSON array of tickets and click Load. Missing or invalid fields are defaulted rather than crashing the page; more than 100 tickets switches to bulk mode (no animation delay, log capped to the last 50 cards, privacy holds auto-escalated instead of waiting on a click — noted inline).